No worries — you’re not the first person this has happened to. At SpacePal, we have a few filters and rules in place to keep conversations safe and avoid any weird stuff. Here’s why your message might be blocked and how it all works 👇
How do we protect your chats?
• We automatically detect suspicious messages: If someone tries to arrange off-platform payments, send sketchy links, or use inappropriate language, the message might get blocked.
• You can’t share contact info before booking: To keep everyone safe, the system blocks things like phone numbers, emails, or external links until a booking is confirmed and paid.
• We stop potential scams: If the system spots anything shady, it blocks the message before it reaches the other person.
Why was your message blocked?
Some common reasons:
• You wrote something like “send me your WhatsApp” or “I’ll pay you directly.”
• You shared a link or an email address.
• The system flagged your message as potentially offensive or risky.
It’s not always intentional, but the system’s there to keep things running smoothly.
What if I need to share contact details to coordinate?
Once a booking is confirmed, you’ll be able to share your contact info with the other person — phone number, email, whatever you need to get things organized.
Plus, through SpacePal chat you can also share photos, videos, voice notes, send custom proposals, and much more — all in one place, with no need to switch apps.
Why should I keep all messages and payments inside SpacePal?
We get it — sometimes it feels easier to move the convo elsewhere. But using SpacePal for everything (chat, payments, coordination) has some major perks:
You’re protected if anything goes wrong: If something unexpected happens, we can only step in if everything happened on SpacePal.
Safe, automatic payments: Paying through SpacePal is secure and gives you access to our cancellation policies, refunds, and support.
Avoid scams or confusion: If someone suggests paying outside the platform, it’s a red flag. We can’t track or protect those transactions.
Everything’s documented: Keeping the conversation in one place makes things clearer. You can always look back on details or agreements.
Extra tools, just for you: Only on SpacePal chat can you send personalized offers, photos, voice notes, and more to make planning easy.
Keeping everything on SpacePal gives you peace of mind, better support, and a smoother experience overall.