We know plans can change, so here’s what you need to know about cancellations on SpacePal:
🕐 If your booking hasn’t been approved yet
No action needed. If the host doesn’t approve it, the request will automatically expire after 24 hours.
💳 If your booking was approved but not paid yet
Again, no action needed. If you don’t complete the payment within 24 hours, the booking will expire automatically.
✅ If your booking has already been confirmed and paid
Canceling within the first 24 hours
You have 24 hours after payment to request a full refund, as long as the booking start date is at least 5 days away.
📱 Message us on WhatsApp if you want to cancel a confirmed booking.
If more than 24 hours have passed since payment and the booking starts in more than 5 days
Refunds depend on the host’s cancellation policy. You can contact the host directly to check it.
If there are less than 5 days before your booking
The booking is non-refundable unless in special cases. Contact the host directly for more info.
🧼 What about the cleaning fee?
If you didn’t use the space, the cleaning fee is always refunded — no matter the host’s policy.
✏️ Need to change something?
Use the “Modify Booking” button in your ‘Messages’ or ‘Bookings’ section to adjust the date, time, or details.
For more details, check out our Cancellation and Refund Policy.